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Using a wiki for information services: principles and practicalities
This article describes the process of setting up a wiki, both in installation and configuration, placing particular emphasis on community building and correct encapsulation of the desired scope of the wiki. A prototype reference desk assistance wiki developed at ACU is demonstrated. This system is rigorously evaluated to illustrate some of the pitfalls that colleagues may experience when constructing their own similar systems. The pros and cons of the wiki paradigm itself are also discussed, taking Wikipedia, including its recent controversies as an example. This is also contrasted with some professionally-run wikis. Finally, based on experiences at our institution, recommendations of other uses for which wikis may prove particularly well-suited are presented.