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Using Wikis on the Intranet: the British Council Case Study
Wikis are increasingly being used on the intranet to help in collaboration around shared work. However, many case studies only briefly cover the actual work practices that successfully accommodate wikis; the focus is still on the overall reactions of the managers and staff on their use. In this article, the author describes how wikis are used in the Singapore branch of the British Council and highlight the characteristics of the work practices that accommodate them.